This is the connection view of the BT Hub 5 (UK) BT or ‘British Telecommunications’ which is the ISP, ‘Internet Service Provider’, used by the Church in the United Kingdom. The Church may use other ISPs in other European Countries. However, all ‘Routers’ or ‘Hubs’ so called, provide the basic ‘Internet’ connection for our Family History Centres and Chapels.


Port 1 of the BT Router/Hub is connected by ethernet cable to Port 5 or Internet Port of the Chapel's Meraki Firewall. Port 1 of the Meraki Firewall is connected to Port 9 of the Primary Managed Switch. Port 6 of the Managed Switch connects to Port 1 of the FHC Special Purpose Network Switch, or to Port 5 or 6 if two or more Managed Switches are present. The Meraki Firewall provides the Chapel with secure Internet Connection.


At least one Cisco Managed Switch, will be fitted in every Meeting-House. The Managed Switch provides, through the Patch Panel to the Meeting-House Ethernet cabling system, the necessary Internet connection, for all the devices in the Meeting-House, including personal wireless devices.

(Special Purpose) FHC NETWORK SWITCH:

The Family History Centre or Special Purpose Network Switch is usually located in the Patch Panel and all the associated Ethernet cables connected from it to the Panel and from the panel, through the Meeting-House cable distribution system, provide independent Internet connection to all the computers and printer(s) in the Family History Centre. Port 1 of the FHC or Special Purpose Network Switch, normally connects to Port 6 of the Managed Switch when only one of these is installed.


The LEXMARK printer (example far right), presently used in our Family History Centres, will be phased out and replaced with the HP LASER JET PRO MFP M426fdw printer (example immediately to the right) Always follow regular guidelines when installing new printers and always keep them switched on continuously, once properly set up.


  • The Windows 7 era for FHC computers closed at the end December 2020.
  • The Dell model 9030 and 7440 computers in our FHCs either have been or remain to be upgraded to run Windows 10.
  • Previous models of computer, which are not upgradable need to be removed from our centres.
  • Some of the later Dell models of computer may have failed initialisation when unpacked and will require re-installation.
  • Upgrading, Re-installation and Updating are present needful requirements in some centres.
  • Speak to your Stake Technology Specialist or call FamilySearch Support for help with the above mentioned requirements.
  • Help with creating the Upgrade or Re-installation USB Drive is provided in this video: